The report of the fifth plenary session of the 18 stressed that the government should increase the supply of public service, improve the level of public service ability and share ability. It put forward new requirements for the construction of public service. Under this background, the research of People’s public service satisfaction has great significance.Public service satisfaction refers to that after the residents understand and use the public service, they make feelings and evaluation of the overall delivery of public service. The purpose of this paper is to establish evaluation index system of public service satisfaction, and then we explore index inside how to influence each other, and we can get the quantitative values of public service satisfaction, and we explore the different aspects infecting public service satisfaction, finally we can provide ideas for related department. In this paper, after consulting the related theory at home and abroad, we select appropriate evaluation method and the national survey data in 2013 has carried on the empirical research.By learning theory, the model test, collecting data, the empirical study, we can find various factors infecting public satisfaction. Based on related satisfaction theory and the structure equation, the theory of logistic regression and other statistical methods, we choose AMOS software as the tool of mathematical statistics. We use the structural equation model in the preliminary processing, and then we analysis the processing data, and we obtain the information about the public service satisfaction. Next we use the logistic regression model to study the factors infecting public service satisfaction. We draw the conclusion that two factors have effects on public service satisfaction, one is the demographic factors, the second is work income.After using structural equation modeling, the reliability and validity analysis and logistic regression analysis, we can get the results. The results show that demographic factors impact on satisfaction, and work income factors also impact on satisfaction. In this paper, it is concluded that the 11 variables will have significant impact on basic public service satisfaction, the first kind of variables include residential classification, age, nationality, education level, political landscape, physical condition, marital status; the second category of variables include the unit type, family economic condition in which a class is, the group, income categories. The paper gives a summary to the research conclusion, and ultimately we get the basic public service satisfaction. Among them, the rural residents, the older, the zhuang people, low degree of residents, the communist party member, the health of residents, the inhabitants of a happy marriage have a higher satisfaction of public services. The residents in the community, family economic status is higher than the average level of residents, the rich, the residents of public service with higher income have a higher satisfaction of public services. According to the analysis conclusion, we can take relevant improvement measures. And we can provide basis and reference for our country’s social management theory, the theoretical research of public service and public service satisfaction evaluation system construction. |