Research On Technology Support Service In The Construction Of Colleg Web-based Courses

With the gradual deepening of higher education informatization, network courses,as an important part of the digital education resources, its construction and applicationgain the attention of colleges and the educational administrative departments atdifferent levels gradually. College teachers, as the main body of the network courseconstruction, have many difficulties in technology application when they applyeducational technology to build networks course. This study aimed at resolving theproblem that college teachers’ difficulty in technology application around buildingnetworks course by providing personalized technical support from the point of viewof technical service. First, combining literature with own practical experience, thestudy defined technical support services and network course construction, alsointroduced the theoretical basis in carrying this study. Second, the study carried outthe research on status and users’ need for technical support services by the use of aquestionnaire survey and interviews of online courses college teachers. Furthermore,the use of scaffolding theory, combining with the different stages and subjectcharacteristics of network course construction, the study constructed the strategymodel of technical support services. The strategy model of support services was alsobased on the technology needs of teachers. Finally, this study, combining withspecific cases, introduced specific conditions of the author’s company providingtechnical support services for the university teachers, according to technical supportservice strategy model. The results of this study could further complement andimprove the theoretical content of the design and construction of the network coursewhile providing specific policy guidance and technical support for universities orcompanies to provide technical support services for teachers in network courseconstruction practice.