With the quick development of IT technology, the state of network is rising in our lifeand electronic business based on the network also get a very good opportunity ofdevelopment. It is the new style of work and life such as electronic and shoppingonline that push Express industry in our country to quickly develop. Recent years,express industry is rising dramatically, but at the back of quick development therehave be lots of problems in the express enterprises such as delivering slowly, destroyof deliveries, noxious deliveries and so on, which reflect the leaks in the services ofexpress enterprises and that bring express enterprises big risk.According to the general process of risk management this article based onpredecessors’ studies identify the factors that affect risks, build service risk indexsystem of express corporate and with the way of questionnaire, use AHP to give theindex system a score, then based on the score modify the model, at the same timeconfirm the weight of each factor, finally value the risk factors through the way ofFCE, we can get the aggregate score----the level of risk, so offer risk early warningand defense model which is on the questions of service risks of express corporate. |