A Case Study On Employee Attrition In Company GPT.cn

In recent years, China plays a more and more important role in the world’s politics and economy, and the central of the world’s economy is transferring to Asia Pacific Area. It provided huge space for China’s economy development. "China Made" is transferring to "China Intelligence". More and more MNCs are attracted to China, and BPO industry is one of them. As a developing country, China must take advantage of cheaper human resources and political support to establish BPO foundation and zone to replace the traditional European companies and grow up.This article studies the employee attrition problems in Company GPT.cn, analyzes the reasons and makes a series of solutions to improve the situation. This article is divided into five parts, including introduction, case text, case analysis, solutions and suggestions, the conclusion. Firstly, this article states the purpose, the thinking and the ways of writing, confirms the research area and parameter. Secondly, it introduces the company’s background, shows four actual cases of the employee attrition. Then, the article analyzes the cases and uses the acknowledges and modules learned from MBA classes to analyze the company’s performance management, C&B policies, career development and company culture, and finds the reasons for the employee attrition problems. Lastly, the article provides the suggestions and countermeasures to solute the problems.The writer referred to huge members of books, document literatures and electronic periodicals regarding human resources management, and did actual researches in Company GPT.cn to get the mostly recent data and information to ensure the accuracy and realness of this article. The suggestions and countermeasures from this article not only compliant to Company GPT.cn, but also can be referred to other similar companies to solute the employee attrition problems.