A Research On Emergency Management Of Enterprise Supply Chain Based On Knowledge Management

Enterprises suffered from the growing unexpected incidents with the rapid development of knowledge economy globalization. Currently, people realized that the competition between the enterprises was gradually evolved into the competition between supply chains. The incident of any enterprise would affect upstream or downstream enterprises through supply chain inevitably. It was possible for the enterprises in one supply chain to cooperate confronting of an accident as the reason of both benefit-sharing and risk-sharing. It had been a hot topic emergency could cause a great influence on enterprises. The most important thing in emergency management of the supply chain was to consider information and the professional knowledge and ability, to organize and coordinate resources and information from various departments, to make a decision and start emergency rescue. Therefore, the process of emergency management of supply chain could be regarded as a process of knowledge management. This paper tried to introduce the related theory of knowledge management to the enterprise emergency management in supply chain and build the theory system of enterprise supply chain emergency management based on the theory of knowledge management.Firstly, the article classified the incident in the enterprise supply chain, and put forward possible preventive strategies according to different types of events. Secondly, built the emergency supply chain knowledge management organizational structure, to coordinate every enterprise in the supply chain when facing emergencies emergency management by establishment "emergency supply chain knowledge management committee", which also built the organizational structure of core enterprise in supply chain emergency management and formed organizational structure of the system of emergency supply chain knowledge management. Above all, put forward building supply chain emergency knowledge system including the integrated knowledge system based on ERP, CRM and SCM and emergency management model based on knowledge management. Then, proposed the enterprise knowledge management mechanism, and discusses it from culture, system and technology respectively. Built the comprehensive evaluation model of enterprise knowledge management from the view of the conceptual model of knowledge management by analytic hierarchy process(AHP) and fuzzy comprehensive rating method, and analyze on the implementation of knowledge management of a engineering consulting enterprise. Finally, this paper discussed five strategies of the enterprise supply chain emergency of knowledge management.