Research On The Protection Of Consumers' Rights And Interests In Online Shopping

With the rapid development of network technology, changing the way of people consumption concept and consumption, online shopping as a new consumption pattern is gradually into people's life. Online shopping is not only bring convenience to consumer life, it brings great wealth to the society at the same time, but followed more and more disputes over the rights and interests of consumers. Although our country currently on online shopping violations of consumer disputes settlement of the relevant laws and regulations, but due to the complexity of online shopping, in practice there are still a lot to be clear of protection of online shopping consumer rights and interests.This requires we performed a detailed analysis of these issues, a clear online shopping invasion type of consumer rights and interests of online shopping violations of consumer rights and interests, combined with the status of online shopping consumer rights protection in our country, on the basis of foreign online shopping consumer rights and interests protection experience, is proposed to meet the condition of our country of suggestions about online shopping consumer rights and interests protection, so as to create a good social environment for the healthy development of the market.This paper is divided into five parts.The first part is the introduction, which introduces the background, the significance, the research methods and the innovation points of the paper; The second part clarifies the status of the protection of the rights and interests of consumers online shopping in China, in order to protect the interests of consumers online shopping, non litigation protection has been established China is not completely effective, and there is protection litigation lawsuit start difficult, difficult and difficult to enforce the litigation lawsuit in three aspects; The third part, from online trading operators, online shopping platform, three reasons logistics company analysis of the online shopping consumer protection is insufficient; The fourth part summary the advanced experience of some foreign countries in terms of online shopping consumer protection; The fifth part, in view of China's online shopping consumers Lack of protection of the rights and interests of the proposed some suggestions, including: filed in online shopping consumer infringement litigation, apply the presumption of fault liability principle, the provisions of to consumers under the jurisdiction of the court, clear the subject of liability for tort should bear the burden of proof, and the responsibility sharing for supplementary liability principle. In the proceedings to protect, should actively explore and improve the small claims procedure and to establish the consumer public welfare lawsuit system, so as to better protection of online shopping consumer rights and interests.