Research On The Protection Of Consumer Rights And Interests In Online Shopping

With the rapid development and change of the information age,e-commerce,as a new consumption mode,is changing our consumption habits and leading the new direction of consumption concept,5G era will make the base of its own large online shopping group more expansion,online shopping environment and market will be more complex,legal lag leads to many areas of online shopping disputes can not be effectively resolved,online shopping consumers in many aspects in the legal protection of the blank.There are many violations of consumers' rights and interests,such as the hard form clauses that fail to fully remind consumers,the far difference between the physical quality and the sample quality sold online,and the bad after-sales service attitude.In order to solve the general problem of online shopping,we must understand the online shopping market and the basic situation of online shopping consumers.From the actual situation of online shopping consumption in China,we comprehensively use data analysis,comparative analysis,literature research,theory and empirical methods to explain the current legislative status and shortcomings of the protection of online shopping consumption rights and interests in China,combined with foreign countries Advanced experience,combined with the basic situation of China's online shopping market environment,puts forward relevant legal suggestions,improves the safety of online shopping market by improving the special legislation of online shopping consumers,improving the management of relevant market supervision and management institutions and the strength of compulsory measures taken,and strengthening the quality examination standards of relevant online shopping consumer goods.