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Research On Government Trust Repair Mechanism After Trust Violation

Posted on:2018-07-19Degree:MasterType:Thesis
Country:ChinaCandidate:J H JiaoFull Text:PDF
GTID:2336330512986675Subject:Public Management
Abstract/Summary:PDF Full Text Request
Global government trust has decreased obviously in recent years.In fact,public crisis happens frequently in recent years,in this process,the misconduct of the government and its staff will lead to people's doubts about the government,and thus cause the decrease of government trust.That the government trust violation occurred frequently,seriously affect the public trust and dependence as well as expect in the government,and even cause people to resist the government,thus cause very negative consequences for social development and effective governance.Taking into account the important role of public trust in the process of rationalization and efficiency of government governance,the government needs to take care of the damaged trust relationship after trust violation.However,clear explanation still remains to be explored in academia.Based on the realistic demand,this paper combined relevant theoretical basis to explore the different effects of different restoration strategies against trust repair results,with public attribution taken into consideration as moderating role.After construct government trust repair model,this study tries to support the model through the questionnaire survey and statistical analysis,hope to provide some reference with relevant theory and government trust repair process.The empirical study shows that the effect of repair strategy is different under the different types of violation.Under competence violation,three repair strategies can get better results,and the moderating effect of public attribution is more significant;however,after violation of integrity,the effects of repair strategies on emotion trust are insignificant,only positive effects on cognition trust are partly significant,also moderating effect of attribution are not significant.Therefore,this work can contribute to relevant research about government trust repair and provide reference for trust repair strategy.
Keywords/Search Tags:government trust, trust violation, trust repair, repair strategy
PDF Full Text Request
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