Research On The Optimization Of Customer Manager Team Management In J-branch Of ICBC

In recent years,China's financial market changes are increasing,the market interest rate reform is accelerating,the financial industry,commercial banking industry,the impact and challenges continue to increase.Commercial banks in order to achieve management,market competitiveness to achieve "turning point" changes,in the final analysis to rely on reform and innovation,relying on physical mechanism and customer manager team,management team building "chemical" changes.To "market-oriented,play the market in the allocation of resources in the decisive role" direction,the importance of reform and urgency of the understanding is unified,are directly affect the commercial bank business development focus.In this paper,the J branch business department as the main research object,in the bank customer manager team management status and existing customer manager performance appraisal system in-depth analysis to identify the existing problems,careful decomposition analysis.On this basis,the collection J branch business department of the business strategy development goals and business development concept,the client manager team management to optimize.Hope to implement the optimization program,change the current business situation,so that the optimization program to guide the construction of customer manager team "lights" and "touchstone." The design of the plan follows the principle of strong landing,strategic unity,fair and reasonable,moderate incentive and overall consideration.In order to optimize the client manager management plan accurately and efficiently,the following steps are determined.Thirdly,it elaborates the necessity and maneuverability of the management plan of the client manager.Fourthly,it analyzes the necessity and feasibility of the management plan of the client manager.Fourthly,itanalyzes the necessity and the operability of the management plan of the client manager.In order to optimize the personnel promotion team,optimize the performance appraisal index,optimize the education and training program,and optimize the risk management plan.Fifth,through the construction of corporate culture infected customer manager,the "people-oriented" service purposes passed on.Based on the analysis of the duties of the account manager and the effective analysis of the development strategy of the J branch business department,the paper designs the performance appraisal index system of the client manager.Using key performance indicators(KPI),through the strategic objectives of decomposition,select the key performance indicators,the development of customer manager performance appraisal indicators table.Through the performance appraisal points system,education and training system,risk management system,the assessment results will be applied to the establishment of customer manager promotion channel and so on,so that the customer manager team personnel flow,to maintain the client manager team release,the formation of open assessment methods.In order to ensure the smooth implementation of the management plan of the client manager,through the optimization of the management mechanism,clear the division of responsibilities,stroke the management process,optimize the manager's promotion channel,establish the promotion and exit mechanism,adjust the performance appraisal index,standardize the education and training program,control the risk management,Perfecting a series of problems in the management of customer manager team.Through the optimization of a good customer manager team management system,to stimulate the J branch of the business department of the past account manager of the old management concept,from top to bottom to promote the development of customer manager team for the J branch business department of the strategic transformation objectives to provide effective protection.