| Electric charge is the main income source for power supply enterprises,and the collection of electric charge is the final link for power supply enterprises to realize the business performance,which not only determines experience conditions of power supply enterprises but also involves in fiscal revenue of the country.Timely and full-amount collection of electric charge is the basic guarantee of profits for the term and the important supports for long-term development of power supply enterprises.For this reason,the collection rate of electric charge is the most important indicator for performance check of power supply enterprises.Arrearage reminding is the final guarantee for power supply enterprises to acquire income of power marketing.In order to accomplish the target of electric charge collection,power supply enterprises often reinforce the collection strength to all customers with the same measures.Although power supply enterprises improve electric charge collection rate in this way,it leads to increase in service cost and significant increase in customer complaints.Power supply enterprises shall try to improve user experience to a significant extent and reduce service cost at the premise of meeting requirements on electric charge collection rate.By taking G Power Supply Company as the object of study,with the basis of practical investigation results of existing arrearage reminding strategies,this paper analyzes current conditions and problems related to arrearage reminding.On 4 dimensionalities of essential attributes,power utilization behaviors,behavioral preference and appeals of customers,this paper designs the customer tag system frame,to construct the arrearage reminding tag system needed for arrearage reminding in accordance with practical conditions of G Power Supply Company.With the thinking of beforehand preventing,control in process and summarization after events,the paper improves the accuracy of arrearage reminding.At the premise that the electric charge collection rate can meet the requirements on management,it tries to reduce objects of arrearage reminding,to provide solutions to perfect the electric charge collection mechanism. |