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An Empirical Study On The Relationship Between Public Service And Public Trust In Urumqi

Posted on:2018-02-21Degree:MasterType:Thesis
Country:ChinaCandidate:L GanFull Text:PDF
GTID:2416330572985808Subject:Administrative Management
Abstract/Summary:PDF Full Text Request
As the Belt and Road Initiative is put forward,xinjiang as the focal point of the silk road economic belt core development object,on its own government function transformation and optimization,to enhance the efficiency of the government credibility and administrative difficult requirements are put forward.The supply of public services through empirical research this city present situation and the construction level of credibility,and the relationship between them,promote and improve measures.In this paper,on the base of reading literature study and reference the ACSI architecture and put forward the feasibility study,three typical district in urumqi city as an example,through field to public service and the public credibility of satisfaction survey,understand the current three research area actual situation.Combined with exploratory factor analysis,correlation analysis and multiple stepwise regression analysis,the actual investigation of 285 sample.From the public for the supply of public sector service satisfaction scale "fairness satisfaction","efficiency can be derived from the satisfaction","satisfaction"and "economic satisfaction",four main factors extracted from public satisfaction scale to credibility"honest","justice" and "compliance discipline" and "self improvement" four major factors.Then using the descriptive method,exploratory factor method,correlation analysis and multivariate stepwise regression method to carry out empirical research.Four empirical research results show that the public service satisfaction factors all four of the government credibility satisfaction factors have strong influence.Then,on the basis of its significant effect,are proposed for the local government in the supply of public service efficiency,economy factors,supply of overall leadership and supervision and management of the public service of the countermeasures and Suggestions of fair degree,thus improving the public satisfaction evaluation of public sector service supply,the more help to improve the public's trust in the government.
Keywords/Search Tags:Public service provision, government credibility, public satisfaction, Urumqi City
PDF Full Text Request
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