Research On Public Satisfaction Investigation Of Government Service Center In Yongji City

As a product of the approval system innovation,the government service center is an important starting point for transforming government functions,and it is responsible for the completion of administrative approval and public service items with high quality.But in recent years,with the advancement of reform,China’s government service centers have developed by leaps and bounds,and at the same time,the number of government service centers has increased dramatically,some problems such as cumbersome procedures,low service quality and poor experience have also appeared,which restrict the government’s efficient governance.On the other hand,as the clients of government service,the public also pursues higher-level government service,all these require the government service departments to take the public demand as the guide to self-improvement,and to take public satisfaction as the starting point to improve the level of government service.Taking Yongji City as an example,this paper explores the practice of Yongji City Government Service Center in the optimization of business environment,and through investigation the public’s satisfaction with Yongji City Administrative Service Center in 5dimensions,16 influencing factors to construct the public satisfaction index system of government service center.Through the collection of public opinion,based on the data analyzed by SPSS,combined with the results of mass interviews,it is concluded that there are some problems in Yongji City Administrative Service Center,such as low integration of window functional departments,the number of staff does not match the amount of business processing,information disclosure is not timely and perfect enough,the application materials and the service process needs to be further optimized and upgraded,diversified staffing brings instability to the level of government service,online government affairs are advancing slowly,supervision channels for complaints are not smooth enough,and there is a gap between people’s service perception and service expectation.All these problems have become the shortcomings that restrict the development of Yongji City Administrative Service Center.Through learning from the practical experience of county government service centers and combining with the actual situation in Yongji City,we can improve public satisfaction by adding service carriers,promoting the integration of window functional departments,adjusting the number of flexible staff,improving the update speed and coverage of government information,further streamlining materials and links,continuing the reform of "one window acceptance",taking multiple measures to improve business level and service mode,strengthening multi-channel public participation and public opinion collection mechanism,implementing a humanized working mode and so on.