Research On The Efficiency Improvement Of Guangzhou Traffic Service Hotline

On January 6th 2012,during the eleventh plenary session of the 10^th Guangdong provincial committee of the communist party of China?CPC?,Guangdong province ahead of all other areas nationwide,took the lead in putting forward the suggestion of organizing the movement of“Three efforts to fight and two ways to construct”and building a happy Guangdong with the connotation of“fighting against the market domination,fighting against the counterfeiting,fighting against the commercial bribery,building the social credit system,building the market supervision system”.In response to the call for activities,various government departments have opened service hotlines to solve problems such as unsatisfactory and inconvenient channels for complaints and accusations from the people,to ensure that the supervision and feedback channels are unimpeded for public citizen.However,with the opening of various government service hotlines,many problems have arisen,such as the decentralized of hotline channels,unclear responsibilities of government departments,uneven service attitudes,insolated information resources,lack of supervision and management,etc.In response to these problems,the government strives to improve and gradually integrated the government service hotline to form the“One pass”model.Taking the Guangzhou Transportation Service Hotline as an example,its effectiveness has been greatly improved.This paper takes the service-oriented government,responsible government as the theory basis for the study of Guangzhou's traffic service hotline's function transformation.Through the analyzation of the running modes of both domestic and foreign government service hotlines and related cases,this thesis concludes the characteristics of function orientation and transformation of both domestic and foreign government service hotlines,the paper deeply analyzes the characteristics and faced problems in urban governance and public service when Guangzhou's traffic service hotline is developing to"One pass"under the background of the rapid-developing information era now.From the six sides of clear strategic positioning,perfecting the safeguard system,strengthening data mining,optimizing the top-level design,attaching importance to the early stage of diversion,and improving the technical strength,this paper proposes suggestions for improving the government's difficulties and solving the problem of the public's nowhere complaints and invalid complaints,in order to improve the efficiency of the Guangzhou transportation service hotline.At the same time,the study can also provide useful reference for rationalizing other governmental relations and improving the efficiency of government management.