Influencing Factors And Empirical Research On The Willingness Of Users Of Smart Home Care Services

Since 1999,China has stepped into an aging society.The aging degree of the population in China has been deepening day by day.At present,China has ranked one of the countries with a relatively high degree of population aging in the world.The number of the elderly population is the largest,the aging speed is the fastest,the task of dealing with population aging is the heaviest,and the aging development situation of population structure is grim.In order to cope with the increasingly serious problem of population aging,our government pays great attention to and actively develops the cause of aging.However,due to the lagging development of China's pension industry and inadequate service supply capacity,the traditional pension model can not meet the growing demand of the elderly,so the pension service system in China urgently needs to be optimized and upgraded.On this basis,a new pension model,which combines information technology,Internet thinking,artificial intelligence and home-based pension service,has become a new trend in the development of the current pension service.In this new trend,all parts of the country have carried out smart home care services to try and explore,and accumulated some experience.But at present,the intelligent home-based pension service model is still in the initial stage of exploration.People can not widely accept and use the model.There are still many difficulties and problems in implementing the intelligent home-based pension.How to promote the development of this model and solve the problems and obstacles in the process of users' acceptance and use of the intelligent home-based pension service has become an important issue in public management research.Based on the theory of information technology service quality,customer perceived value and the unified theory of technology adoption and use,this paper establishes a model of influencing factors on the use of intelligent home care services for the elderly.Using the method of questionnaire survey,the central area of Chengdu was selected as the sample selection area.A total of 700 que stionnaires were distributed to the respondents to collect sample information.The collected data were processed and analyzed by SPSS and AMOS software.The descriptive statistics of the survey data,and then the reliability and validity of the survey data are tested.Finally,the confirmatory factor analysis is used to verify the fitting of the model,and the fitness of the model is tested.Finally,the hypothesis involved in the model is verified and the influence of each factor is explained according to the empirical results.The research shows that the service quality,use expectation,performance expectation,effort expectation,social influence and convenience conditions of the platform have significant impact on the wisdom of home-based pension users.The key factor is the service quality of the platform itself,and public trust is also an important factor.The main research conclusion is that the Internet self-efficacy of the elderly users is low,and they generally lack confidence in information technology,so they still haven't used any old-age services on the platform when they get their mobile phones free of charge.Social influence has a significant positive impact on users' use of intelligent home-based pension service platform,the most obvious two of which are the role of community standardized propaganda management and informal group personnel,followed by the impact of family and friends.The more frequent and detailed the community and senior citizen activity centers publicize and introduce the services of Yijutong and other platforms,the more willing the users are to use the related services.For the elderly users,hard expectation is also a positive factor affecting the elderly users' use of intelligent home-based pension platform service.Only when the platform service is easy to operate and does not need too much effort to learn how to use,they will be more willing to use this service.With the strengthening of aging,the traditional old-age care mode can not meet the needs of the current pension situation by relying on the door-to-door and day care services of professional nursing staff.At the same time,with the advance of the Internet + strategy and the rapid development of new technologies such as big data and artificial intelligence,we should vigorously advocate the development of intelligent home care services.According to the research results,this paper puts forward four suggestions: first,enrich product supply,improve service quality and technical level,enrich the supply of intelligent home-based pension service products,promote the construction of intelligent home-based pension service ecosystem,and promote the breakthrough of core technology of intelligent home-based pension;second,promote the construction of intelligent pension data management and service system and intelligent pension standard system.Establish a standardization system for wise home-based pension,formulate product standards for wise home-based pension equipment,and promote the standardization and standardization of wise home-based pension service.Third,vigorously strengthen the publicity and promotion of wise home-based pension service,promote the innovation of wise home-based pension business model,actively promote the commercialization of wise home-based pension in accordance with the mode of enterprise,government support and market-oriented operation,and fully develop it.Fourthly,we should strengthen the construction of intelligent home-based pension service network and network security,build a smart home-based pension service network covering families,communities and institutions,maintain the network security of smart home-based pension service platform,improve the protection level and maintain information security.The fifth is to improve the ease of use of the platform,build a universal and popular smart home care service platform,on the one hand to develop a smarter home care service system that is easier to use,and on the other hand to strengthen the training and guidance for the use of the elderly.Sixth,the introduction of market mechanisms,promote the informationization of the old-age institutions,pay attention to the elderly's needs for the elderly,and develop support for the aged care service institutions to integrate professional service providers to carry out services such as housekeeping,food delivery,telemedicine,etc.,to help the aged care institutions to carry out such as intelligent monitoring,Value-added services such as health management and emergency assistance.