Research On Government Process Reengineering Under TheE-government Environment

The report of the 19 th National Congress of the Communist Party of China stated that it is necessary to thoroughly implement the people-centered development thinking and build a service-oriented government that satisfies the people.In recent years,with the rapid development of a new generation of information technology,government departments at all levels have used the "Internet +" thinking and used new information technology methods such as the Internet,cloud computing,and big data to vigorously promote the optimization and reengineering of their government affairs processes and improve their governance capabilities.Actively promote the enhancement of service capabilities and the improvement of service quality.Government process reengineering emphasizes relying on information technology to abandon the previous concept of task division and planning control as the center,break the traditional division of responsibilities and hierarchical boundaries of government departments,and shape a "public demand-centered" and "seamless" government process to achieve government Improved governance capabilities and public satisfaction.As a county-level city in the central part of Shandong Province,Xintai City,in accordance with the relevant requirements of the reform of "delegation,management and service",promotes the optimization and reengineering of government affairs with informatization construction,fully taps the potential of information technology,and coordinates and promotes the establishment of a professional informatization authority Based on the continuous upgrading of smart government affairs and the creation of diversified government service models,we will comprehensively deepen system innovation and speed up the reform of government affairs process reengineering.This article focuses on the research on the reengineering of Xintai municipal affairs under the e-government environment,and provides the corresponding reference experience for other basic-level counties to carry out the reengineering of e-government affairs.First,it sorted out the relevant background and concepts of e-government and process reengineering,clarified the theoretical basis for process reengineering-seamless government theory and service-oriented government theory,and proposed customer-oriented,competition-oriented,and result-oriented as the starting point of reform.The construction of e-government to drive the reengineering of the government process,that is,the use of new generation information technology to continuously improve and reshape the traditional government service process based on the division of tasks for management and service,so as to improve service and management capabilities and create a service-oriented Government;then introduce the overall situation and specific cases of the government process reengineering in the e-government environment of Xintai City,including data support under G2G-carrying out the integration and sharing of government resources,and promoting the operation of the "One Window" system under G2 B.,Improve the application of the "One Internet Service" system for real estate registration under G2 C.Finally,it discusses the problems encountered in the process reengineering reform of Xintai City under the e-government environment and the reasons for them,and proposes relevant suggestions accordingly,including ideological changes in traditional concepts,reshaping service awareness,and enhancing "customer orientation" Thinking,optimize the organizational structure,promote departmental coordination in the system,strengthen the top-level design,unify standards and specifications in the system,strengthen the technology leadership,deepen the process reengineering in the application,and finally form the construction of e-government to promote the reform of the government process reengineering to provide "customers" with seamless gaps The situation of service.