Research On Principles & Application & Tools Of Knowledge Management

The 21st century is an era of knowledge, knowledge is said to be particularly important. Knowledge and information have become the economy's primary raw material and its most important outcome. Under increasingly competitive pressure, many enterprises are examining how they can better manage their knowledge. During the last years, another concept has gained increasing interest: knowledge management (KM). The emerging field of knowledge management addresses the broad processes of locating, organizing, transferring and more efficiently using knowledge and expertise within an enterprise. An enterprise's and its employees' knowledge is regarded as the most important corporate capital in the arising global information society. Knowledge management therefore aims towards improving an enterprise's ability to acquire, develop, preserve, distribute and use knowledge.However, the research results towards knowledge management are not very perfect. According to the current implementing status in the fields of knowledge management, the author believes that organization structure, knowledge management tools and the methods for implementation are three main parts to be improved for an enterprise wanting to implement knowledge management. This dissertation puts emphasis on these three parts and the content is divided into six chapters.In the first chapter, the main contents of the whole dissertation are introduced summarily. The past and current statuses of knowledge management are described; the definition of knowledge management and its importance are discussed; the significance and structure of the dissertation are addressed.In the second chapter, the theories of knowledge management are extended. Firstly, the constitution framework of Intellectual capital is constructed, the methodology on how to manage and measure Intellectual capital is introduced; secondly, how to manage and optimize the massive and intricacy knowledge is discussed and the method of using 6Sigma to optimize knowledge quality is put forward; thirdly, knowledge modeling techniques are researched, the requirements of knowledge modeling technique for KM is analyzed and the knowledge modeling technique based on knowledge carrier, knowledge content information and knowledge scenario is put forward and described in detail.In the third chapter, knowledge management tools are classified and researched. Firstly, according to the research of the second chapter and based on knowledge processing process and transform process, the knowledge management process is analyzed; secondly, knowledge management tools are classified and evaluated; thirdly, the key technologies supporting knowledge management tools are classified and researched.In the fourth chapter, how to implement and apply knowledge management within an enterprise is researched. Firstly, method for implementing knowledge management is put forward, how to trace and evaluate the implementation process is explicated; secondly, how to integrate knowledge management andother management modes is researched, such as the application of knowledge management within project management, mass customization; thirdly, towards Internet-based manufacturing enterprise, how to realize knowledge management in today's knowledge society is illustrated in detail.In the fifth chapter, a prototype of knowledge management system (KMS) is designed and developed. Firstly, knowledge warehouse for KMS is designed; secondly, combined knowledge processing processes, function module of KMS is classified into six parts: knowledge procurement, knowledge transfer, knowledge utilisation, knowledge creation, knowledge valuation and knowledge protection; thirdly, the software module structure of KMS is conceptualized and presented, which is based on Browser/Server Architecture. In the end, key technologies in developing the software system are summarized and the prototype of KMS developed is illustrated.In the sixth chapter, the total research works and innovate parts of this dissertation are summarized as well as further res...