The Mode Selection Of Government Process Reengineering: An Empirical Study

Government Process Reengineering produced in the west, the New Public Management movement, is a new government reform initiative which combines "reinventing government" thinking and Business Process Reengineering theory. Establishing the public demand for the core system of government processes, is the fundamental requirement to adapt to current trends in government reform. Meanwhile, the meaning of Government Process Reengineering is not only limited to the business process optimization simply, but much more reflects on the concept of governmental organizations updating and organizational structure, administration mode changing, which fully achieve greater administrative efficiency by these innovative measures. In this paper, we use comparative analysis to discuss the problems in theory and practice, with the perspective of"mode of Government Process Reengineering", and the method combines the normative and empirical research. This article is divided into four parts:First of all, the studies on Government Process Reengineering in China and abroad were reviewed, and the research status and development trend of the Government Process Reengineering in theory and practice are summed up.Secondly, with the background of main theories from western New Public Management movement and the current trends in government reform, we had built a theoretical framework for Government Process Reengineering, in which we fully exploited the content, principles and implementation of the Government Process Reengineering.Again, we explored the needs of specific measures in administrative reform for "government process", from the four levels of current e-government construction, large department system construction, government performance management and transformation of government functions, then we analyzed the three support measures to government process reengineering, such as administrative culture, management system and technical measures. On this basis, we made classification and evaluation of the Government Process Reengineering modes, and summed up the ideal mode of which adapted to Chinese situation.Finally, as a case of Harbin Municipal Bureau of Quality and Technology Supervision, we compared projects mode with the ideal mode to find out the reasons why there are some differences, then obtained the countermeasures of the current Chinese Government Process Reengineering.As an empirical study, the main innovations of this paper are to: build a theoretical framework of the Government Process Reengineering; investigate the position of process reengineering in the government administrative system reform; summed up the ideal model of Government Process Reengineering, and compare the real issues of Government Process Reengineering, then, proposed improvement measures.