Research On The Impact Of Workload - Related Variables And Job - Family Conflicts On Job Burnout

The workload of health-care workers is growing rapidly due to the huge population base, increasing awareness of health care and scarcity of medical resources. Meanwhile, worry and dissatisfaction of health-care workers with their job are becoming apparent thanks to constant doctor-patient conflict. All these factors increase the risk of burnout among doctors which is detrimental to physical and psychological wellness of doctors, services provided to patients and medical institute. The sampling of domestic researches addressing burnout to date was confined to limited regions and most of them were based on less than1,000participants. The influence of workload, role stressors and work-family conflict on burnout respectively was explored by existed studies. However, few studies analyzed mechanism linking workload, role stressors and burnout in perspectives of work-family conflict and less work was done to explore the cultural factors in it.2,530participants across China (eastern, middle and western region) were investigated by mailing with Chinese Maslach Burnout Inventory, Job Demands and Decision Latitude Questionnaire, Cross-cultural Role Conflict, Ambiguity and Overload Questionnaire and Work Interference with Family and Family Interference with Work Questionnaire. We conducted descriptive analysis, Pearson zero-order correlation, confirmatory factor analysis and multiple mediation analysis through structural equation model using SPSS19.0and Amos17.0. Results are as follows:(1)85.4%of participants fulfilled the criteria for burnout. Specifically,41.6%of participants reported to experience mild burnout,35.2%of participants reported to experience moderate burnout and8.6%of participants reported to experience severe burnout, in another word, most of them experienced mild to moderate burnout. The results showed that26.8%of participants suffered from emotional exhaustion,44.4%of participants suffered from depersonalization and93.9%of participants suffered from reduced personal accomplishment. In addition, workload and role ambiguity experienced by participants were above average. Perceived work interfere with family was above average while Family interfere with work was below average.(2) Emotional exhaustion was found to have extremely significant positive relation with role ambiguity and workload. Depersonalization was extremely significantly positive associated with role ambiguity and there is non-significant association between depersonalization and workload. Reduced personal accomplishment was found to have extremely significant positive relation with role ambiguity and extremely significant positive relation with workload. In addition, emotional exhaustion was extremely significantly positive associated with work interfere with family and family interfere with work. There was non-significant relation between depersonalization and work interfere with family but depersonalization had extremely significant positive relation with family interfere with work. Reduced personal accomplishment had extremely significant negative relation with work interfere with family and extremely significant positive relation with family interfere with work.(3) Work interfere with family was partial mediator between emotional exhaustion and role ambiguity, role ambiguity and reduced personal accomplishment, workload and emotional exhaustion and fully mediator between workload and reduced personal accomplishment. Family interfere with work was partial mediator between role ambiguity and emotional exhaustion, role ambiguity and depersonalization.