Research On The Reasons And The Countermeasures To The High Turnover Rate Of Attendants In Catering Enterprise

Human capital is the key factor to the enterprise's existence and development in the knowledge-based economic age. The importance of human capital will be embodied more. Employee turnover is a general phenomenon with economy de-veloping, especially in catering enterprise. The numbers of turnover cases, the fre-quency and the influences become one of the problems that puzzle the develop-ment of the enterprise.With the fast development of the economy and the quickening rhythm of the life, more and more people repast in the eatery and restaurant outside. Since 2006, the average employee turnover rate in catering enterprise had arrived 32.66%, the attendants turnover rate is 27.14%. According to the experience of enterprise, the employee turnover rate is 16 % (firing 6%, turnover 10%) more or less is appropri-ate. If the rate is more than 16%, if will bring many adverse influence. High turn-over will bring not only dominant cost (e.g. the expenses of recruiting and training, the productivity lost before or after turnover), but also non-dominant cost (e.g. the desponding morale, the distinction debasing of enterprise, the damage of position chain, the losing of the opportunity etc.). The overseas research indicated that after the employee turnover, the recruiting and training expenses is 2.8 times than main-taining the former employee.Using the in-depth interview etc method, from the microcosmic point of view, the paper seeing about the main reasons of attendants turnover of catering enter-prise, establish the turnover model of attendants turnover, put forward the atten-dants retaining strategy, so as to provide the decision-making auspice for the hu-man resource management in catering enterprise.