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Icbc Y Sub-branches Customer Manager Performance Management System Of Research

Posted on:2011-08-15Degree:MasterType:Thesis
Country:ChinaCandidate:X L TangFull Text:PDF
GTID:2199330332473447Subject:Business management
Abstract/Summary:PDF Full Text Request
This paper is about the commercial Banks grassroots line client manager performance management system of the research articles. This paper introduces the research status of performance management system, to industrial and commercial bank of China Y subbranch of current customer manager performance evaluation scheme are introduced, analyzing the deficiency, then combines improve strategic executive performance improvement principles, propose Y sub-branches customer manager performance perfect plan, combining sub-branches strategic direction, from the performance management of bidding implementation, performance evaluation of two dimensional assessment and evaluation counselling and result applied and other aspects of the targeted perfect, promoted the subbranch of business development.The research process comprehensive use of organization behavior, human resource management, bank management, performance management, marketing and statistical theory knowledge, introduce a satisfaction survey, conducted interviews and other model to analyze the performance management customer manager analyzes the existing problems in the evaluation index, it is concluded that the interaction, the team together, staff, incentive effect and performance feedback etc exist deficiencies. In the paper, based on the above analysis according to the performance management system improvement principle and guiding ideology, perfect plan in the performance of the four aspects of innovation is the introduction of the analytic hierarchy process, a method of calculation, science to calculate the intermediary business, deposits, loans and management evaluation weights, Second, in the incremental index of assessing creatively into bidding index, increase customer manager and sub-branches inspection plan of interaction; Third, it is in the performance of work, the improvement scheme attempt introducing weights factor judgment method for the evaluation of the two dimensional weight calculation and rational solved the contribution of evaluation and execution evaluation of problem, The fourth is in performance incentives, combining maslow's hierarchy theory of needs, using performance this differentiation stimulation beihang unviersity, satisfied the employee self-fulfilling demand and incentive for employee marketing between the performance of the drive you chase after me.
Keywords/Search Tags:commercial Banks, customer manager, performance management
PDF Full Text Request
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