Star Hotel In Dalian City Performance Management Empirical Research

Our country's Hotel industry is on the backing up stage, but the excessive competition and tiny benefit of this industry is a fact everyone knows. According to the background that performance management theory appeared and the United State Hotel industry's experience, we conclude. that our country's hotel industry demand performance management.Maybe everybody have heard of hotel quantity management, ISO9000 quantity system of the hotel and so on. Everyone may have heard of performance management also. But what on earth is performance management? Most of people still misunderstand it with performance evaluation; some people assume that it is a way to link the employee's performance with their pay. If we know exactly and correctly what performance management is and it's history, we will discover that theories such as quantity management, balanced score car are belong to performance management.This thesis tends to clarify the theoretical foundation of performance management, and do the research of Dalian hotel's performance management.The research method applied in this article is deductive. After analyzing the conception and characteristics of performance management nowadays, establish some assumption of hotel industry's performance management. Then, collect date and analyze it by questionnaire investigation. During analyzing the date, some problems have been found: Employee's participating in the management has been ignored, manage employee by performance evaluation, employee have higher expectation for actuality, different kind of property right has no influence on the cognition for importance of performance management, different level of star has no influence on it too. At the end of the thesis I make some advice about the present problems.