Service Management: On The Construction Of Service-oriented Government

In recent years, the society has pay more attention to service-oriented government, especially in 17th CPPCC report mentioned that "quicken the administrative system reform, build up service-oriented government, each administration set up a series of measures to change from "management-oriented government" to "service-oriented government". On such circumstance, the essay surveys the construction of sevice-oriented government, the core of service-oriented government is a reasonable orientation of the government's functions and fulfill the government change from limitless to limited from aspect of the limited-government.The essay takes Shanghai 110 emergency call as an example, demonstrate and analyze the function transformation and problems of 110 that could demonstrate the most basic ways to deal with the "overlap","lose place","wrong place" is to make a reasonable orientation of the government's functions. It does not mean simply abolish the "management" of government, and also not only provide amount of "service" for the mass, it includes strengthen,weaken,convert the government's functions, which through reasonable orientation, make clear what the government should manage, what the government could not manage, manage what you should do, let market and society to adjust it. The government could not instead of the market and society, and the sevice and society also could not replace of the government. Whatever the manageme or service it is the important embodiment of the government, both are administrative way of the government, management and service rely on each other, the process of management as the same as the process of service . Meanwhile, consult the administrative reform cases from some developed countries, on that basis, the essay consider the government's function is an effective way to change the function of the government.