Research On Tax Service Satisfaction Of Land Tax System

In recent years, along with the continuous increase of the government credibility, the tax authority gradually strengthen overall supervision and service ability, life quality and living standard gradually improve, the national tax authorities, tax payment main body, and other comprehensive qualities, legal consciousness was enhanced obviously. To require tax authorities to continuously adjust and optimize the internal structure, realize the optimal allocation of resources, improve tax service quality and service efficiency, on the basis of maintaining their rights, and ensure the interests of the taxes are not be damage, in order to build and perfect the tax service system of people’s satisfaction.At present, although A municipal local taxation bureau to take A series of measures that improve tax service satisfaction, but there still have shortcomings, no problems in deep mining tax services, through the preliminary establishment tax main body satisfaction evaluation index system is applied to the investigation about the present situation of A local service satisfaction, it is concluded that the satisfaction score ranking after five:tax process openness, information service level, service personnel quality, tax efficiency, social supervision and public. In the process of specific tax service, there are loopholes in tax service content design, informationization level is low, the effective utilization rate of resources is very low, skills, quality professional level needs to improve, the social public service system is not perfect and the service model is too single, mechanism is not sound and tax personnel’s comprehensive ability weak and so on. This is mainly due to the old ideas, lack of professional training, tax the inherent requirement of the comprehensive control, information system data sharing degree is not high, the system implementation does not reach the designated position, and the lack of incentive mechanism.Finally, in combination with the practical situation of A city, from strengthening tax service standardization, standardization system to create, improve tax service informationization level, strengthening human resources management and advanced talents education training efforts, continuous reform and innovation, fully guaranteed taxes are fundamental interests and promote social and public service ability and service level puts forward the measures to improve A city land tax service satisfaction.