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Rural Public Service Satisfaction Assessment

Posted on:2013-09-30Degree:MasterType:Thesis
Country:ChinaCandidate:J X SunFull Text:PDF
GTID:2246330395462867Subject:Administrative Management
Abstract/Summary:PDF Full Text Request
Public services in rural areas as an important part of the government’s public service content, to a certain extent reflects the building of a harmonious society of workers and peasants and the urban-rural relations. Solve the backward rural public service provision, the adjustment of rural public service structure and enhance the quality of public services in rural areas, the need for rural public service position corresponding to master, only through the satisfaction survey research of public services in rural areas, can the reality of rural public services The situation must master. Seventh session of the Fifth Plenary Session of the Sixth Plenary Session, and12of the Economic and Social Development Five-Year Plan "for the improvement of China’s rural areas, raising the level of public services and content specified in the direction of the target, therefore, in such a the context of the study of rural public service satisfaction has a certain practical significance.Evaluation study of the satisfaction of the public services in rural areas, to some extent, can help us grasp the reality of rural public services, integration to optimize the resources of public services in rural areas in a timely manner, but also to improve rural people’s livelihood, narrowing the gap between urban and rural areas and improve farmers’well-being for the Government to improve and perfect the rural public service system to provide the appropriate data to support public services in rural areas to provide better services to provide a reference base for rural production and living.In this paper, carefully read and combing the rural public services and public satisfaction and other relevant literature on the basis of the actual situation of Shijiazhuang City, the majority of rural public services, attempts were made to the satisfaction of rural public service model in Shijiazhuang City, at the same time, combined with the actual situation of the rural public service satisfaction model variables for an explanation, initially established on this basis, the index system of rural public service satisfaction. questionnaire was used, Shijiazhuang City, in rural areas, for example, release of Shijiazhuang City, rural public service satisfaction survey, carried out empirical research. qualifying questionnaire on recycling through SPSS16.0statistical software to collate statistical analysis, the corresponding descriptive statistical analysis, reliability analysis, factor analysis, correlation analysis and regression analysis based on statistical analysis, and process statistical methods involved in the induction and carding, draw the following conclusions:(1) The public perception public satisfaction visual impact to a certain extent, is whether the decision public on the government to provide rural public service satisfaction the primary factor.(2) The public expectation has a corresponding negative impact on public satisfaction, public expectations of public services and public satisfaction in certain aspects of that inverse relationship.(3) Public satisfaction is a direct factor in determining the public trust, the Government, the public trust the most important prerequisite for the acquisition of public satisfaction. Finally, the study summarizes the related recommendations and future direction of further research.
Keywords/Search Tags:satisfaction of rural public, service satisfaction model, satisfaction measurement
PDF Full Text Request
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