Based On The Process Reengineering Under The Perspective Of The Development Situation Of The One-stop Service Of Research In China

At the end of twentieth Century, the Business Process Reengineering(BPR) theory has a great influence on the reform of Massachusetts Institute of Technology for the working mode, the foreign management scholars apply it to enterprise and government then. Our application for the business process reengineering theory still surviving in the enterprises and the government, for the few successful cases in university. In the early twenty-first Century, foreign colleges and universities one-stop service center of the first rise in the UK, the main characteristic of the service is an efficient and convenient process with the development and establishment of all schools in the world. In2009, China introduced the one-stop service center mode for the first time, formally established in University of Science&Technology China. Basic characteristics comparison of BPR theory and the one-stop service center, you can find that they has the coupling degree of natural. Therefore, this study stands in the process reengineering perspective to analysis the current development of the one-stop service center. Although our colleges and universities one-stop service center relatively has the scale of the development for more than four years, but with its development process has caused some concern.This study has a questionnaire survey and interviews with two colleges and universities representative of China. They are University of Science&Technology China and Hangzhou normal university undergraduate and graduate students. This study is based on the analysis of these six aspects of the two university undergraduate and graduate students. They are from the overall satisfaction, the business process reengineering as the core, creating value and customer demand as the guidance, the management team as a unit, based on information technology and on the service mode under the principle of the business process reengineering theory. Through the comparative analysis, the overall satisfaction of two colleges and universities are in the general level, but the overall satisfaction in Hangzhou Normal University is higher than in University of Science&Technology China; Business processes need to be optimized, the service efficiency and value creating has a positive role but need to further enhance service awareness and customer awareness, work team construction is not enough; Some facilities and information technology needs to be strengthened and based on demand of service model of the analysis of two universities have given positive feedback under the principle of the business process reengineering theory; But the effect in the University of Science&Technology China has implemented which are’Time limit for end system’and’The first Advisory limit system’is not so good. This study suggests that:China’s colleges and universities one-stop service center should continue to refine the organizational processes and streamline the management level, Enhance professional level and service consciousness of the work team, Upgrade to improve network service platform, establish and improve relevant supporting facilities, some attentions and publicity efforts also need to improve in order to constantly promote China’s colleges and universities one-stop service center develop better and faster.