Xinjiang Telecom Constructing Of Performance Group Management Ability Promoting Study And Practice

With today’s trend of globalization and internationalization getting clea rer. human capital has been the base of an enterprise’s ability in compet ition. the development of enterprises all depends on outstanding manpow er and efficient allocation of it.Performance management plays an essential role in the organized sy stem of human resource management, it is a useful tool to achieve an e nterprise’s strategic targets, and an effective method to enhance employe es’performance, therefore, to provide guidance to the performance mana gement practice in Customer Service Center of China Telecom Xinjiang Branch,this paper carries out a study on their performance management issues.The theories of performance management is a major base in studying performance of employees, thus, this paper first summarizes the main th eories of performance management including connotation, modes, and fu nctions of performance management, and its difference from performance evaluation, meanwhile, it introduces some general modes of performance management, such as performance merit system,2100 feedback and KP I index etc. further, this paper introduces and analyses the current situat ion of performance management in the subject of this study, Customer S ervice Center of China Telecom Xinjiang Branch. This paper is mainly di vided into eight parts, The plan firstly raises the basic and executive prin ciples of performance management plan design, and then respectively fra mes performance scheme, performance evaluation and performance enha ncement etc.6 phases. Lastly, this paper comes up with some measur es which are required to implement the performance plan.