Research On Public Satisfaction Of County Government Basic Public Service

In the context of the construction of service-oriented government and newurbanization process, the non-equalization of the basic public services between urbanand rural areas, and the status of the fast-growing relative shortage of the public servicedemand and supply, not only make more social problems and livelihood problems, butalso bring great challenges to social development. In order to alleviate socialcontradictions, protect and improve people’s livelihood, improving the government’spublic service capacity, promoting the social harmony and realizing the equal basicpublic services, building a satisfactory public service-oriented government becomeimperative.It has important theoretical and practical significance to conduct a researchabout the county level public satisfaction of basic public services for building theservice-oriented government,establishing a socialist harmonious society andprocessing a assessment about the government public service performance evaluation.Inthe article in the context of building a socialist harmonious society service-orientedgovernment, many related thoughts and theories are inducted.In the context of building a socialist harmonious society and a service-orientedgovernment, basing on the current economic and social development goals ofguaranteeing and improving the people’s livelihood, combining our actual condition, thearticle conduct a research about the county level public satisfaction of many relatedthoughts and theories are inducted. At first, the article introduced of the background andsignificance for study County government’s public satisfaction, reviewed the currentdomestic and international research models and methods. Secondly, the article describedthe formation of public satisfaction and some measurement models of basic publicsatisfaction what have been widely introduced at home and abroad. On drawing theACSI model, the article constructs the model of the satisfaction of basic public services.Then conduct field research to build the evaluation model based on the selected ofXinzhou District. Finally, according to findings, summarized the research conclusionsand put forward countermeasures and suggestions. The main contents are as follows:The first is the introduction. This chapter first describes the government’s basicresearch background and significance of public satisfaction surveys of public services,followed by the concept of county government, basic public services and publicsatisfaction to define, and then in summarizing basic public services and foreigngovernments Satisfaction Study Under the premise of progress, summarizes the currentgaps county government study of basic public services to finalize the research contentand research methods.The second is the model building. This chapter first describes the formation ofpublic satisfaction, as well as domestic and foreign classic public satisfaction evaluationmodel and method, on this basis, according to the main content of basic public servicesof county government, the county government to build basic public service satisfaction survey model.The third is the empirical research. After the construction of the countygovernment’s basic public services satisfaction measurement model, based on thequality of service indicators of basic public services, design evaluation questionnairesfrom compulsory education, employment and income, health care, housing security,social security, environment, public safety Government services in eight areas, selectXinzhou District, Hubei Province to conduct field research, through visits and surveyresults for urban and rural residents, the analysis of basic public services to localresidents on the current government departments to provide satisfaction.The fourth is the conclusions and recommendations. This chapter summarizes theempirical findings of Xinzhou District, draw some conclusions, and proposecountermeasures and suggestions to enhance the government’s basic public services,building public satisfaction with service-oriented government.