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Research On The Problems And Governance Strategies Of University IT Service Outsourcing

Posted on:2016-04-14Degree:MasterType:Thesis
Country:ChinaCandidate:J L NiuFull Text:PDF
GTID:2297330479998131Subject:Education Technology
Abstract/Summary:PDF Full Text Request
With the development of the informatization of education and the vigorous development of IT service outsourcing market, IT has become the key that can support teaching, scientific research, management and social service of colleges and universities development. Because of the existence of the information construction of colleges in the system such as inconsistent of the IT strategy objectives and IT strategy planning, IT investment, the slack of IT resource service management, the fuzziness of IT division mechanism, the IT business cumbersome redundancy phenomenon and so on, which hindered the university informationization construction process to some extent. Colleges and universities take the strategy of the IT service outsourcing can put the business of support college teaching, scientific research, management and social services and necessary but non-core outsource to the third party outside the enterprise, so as to optimize the resources construction of University IT, reduce the investment cost, make up for the defect of IT in Colleges and universities of high-quality talents, so as to realize the overall planning, help to speed up the process of informatization construction in Colleges and universities. It is not difficult to see that the IT Service Outsourcing of university governance will increasingly become a strategic move of informatization construction in Colleges and universities bottleneck breakthrough.Therefore, this article uses the literature research and case analysis to study the IT service outsourcing management of colleges and universities at home and abroad of the status quo, as well as the current practical problems of the IT service outsourcing management in colleges and universities in our country, and to solve these problems, this paper also explore some strategies, mainly in the following aspects: first, strengthen the IT service outsourcing governance consciousness of university informatization construction of leadership with deepening the connotation of informatization construction in colleges and universities, clearing the scope and extent of IT governance strategy goal and the university IT services outsourcing governance, and clearing roles and responsibilities of CIO in IT service outsourcing management in colleges and universities. Second, regulate business process of the university IT services outsourcing management using the ITIL services framework on strategic decision, the demand for research, strategic design, service provider selection, service provider selection, the signing and implementation of the contract, development and operation of the project, trial operation, checking before acceptance and so on, in order to form a continuous improvement service mode of real-time monitoring and management. Third, reinforce the construction of communication channel with the strategies of constructing collaborative innovation mechanism of University Enterprise, improving contract management system of the IT service outsourcing and constructing IT service outsourcing operation mechanism model. Last, set up mechanism of training and management of IT talents in colleges and universities based on the recruitment and appointment, training and development, assessment and evaluation, salary and promotion.The purpose of this study is to hope to help the meager in accelerating the process of informatization construction in university of our country.
Keywords/Search Tags:IT Service Outsourcing, the Information Construction of Colleges and Universities, ITIL, Governance, Strategy
PDF Full Text Request
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