Research On The Employee Satisfaction Survey And Solution Of XM Company

With rapid development of economics and the rat race of the marketing in China, the management of company further understands the employee’s importance. And also the more and more employees are birth in1980s and1990s that expect the better working environment and take the higher turnover rate due to their character and family. So the company pays more attention on employee’s satisfaction. They always choose the Employee Satisfaction Survey to understand and analyze the status of their employee’s satisfaction. The employee is increasingly important for company. That’s why so many company focus on the research on how to conduct Employee Satisfaction Survey.Firstly, the paper briefs the background and significance of studying employee’s satisfaction and analyzes the development of the research on employee satisfaction. Secondly, the paper states the objective, method and step of the survey and show12categories and41questions for survey questionnaire through the research on Employee Satisfaction Survey designing. Thirdly, it states the situation of the response of survey questionnaire and analyses the results. Then based on the Employee Engagement Model, XM Company uses opportunity priority matrix to analyze the results and get the4key points for the best opportunities to improve employee satisfaction. And then make and appraise the effectiveness of action plan with15items, such as open door policy and president hotmail and hotline. Finally, the paper makes the analysis about the effectiveness of survey satisfaction.Based on the study for employee satisfaction survey in XM Company, employee satisfaction can not only increase the employee’s satisfaction and morale, but also improve the business management status and indicate the future of development.