Research On Workplace Conflict Management In Chinese Context

The relationships between people are important in creating a harmonious ambience in the workplace.Within the management,the relationship also creates the positive outcome and promotes suggestion in achieving the organizational goals.But when each person is pursuing his own goals,it is very possible that conflicts may arise in workplace and this can break down the value founded in the organization.This research aims to explore the conflict nature,the conflict process and conflict management theories and techniques in Chinese companies;and to investigate the conflict management scheme that is the most applicable and that creates a positive effect in the performance of an individual or for the team.Because of the unique personality of Chinese people we decided to explore how conflict management practices work in Chinese companies.So as to facilitate our study,we have three objectives that need to be satisfied.The first is identifying the reasons why the conflicts appear in the workplace.The second is describing the actions taken to handle and control conflicts in connection with related theories.The third is to present the common effects of conflicts within the organization.The theoretical chapters give an overview of sources,types of conflict and workplace conflict,and conflict resolution skills and techniques.Findings of this research conclude that Chinese workers are very familiar with conflict resolution process,and the majority of them apply different conflict resolution techniques.