Research On The Performance Assessment Of Expressway Toll Collector Of S Company Based On Key Performance Indicators

Transportation is the fundamental,pioneering and service industry of national economy and social development,which affects thousands of households' lives and serves hundreds of millions of people.As an important part of modern transportation system,the expressway is an important infrastructure which promotes the coordinated development of the industrialization,urbanization,informatization and agricultural modernization.For a long time,the expressway has been carrying out "loaning to build roads and charging to repay the loan" policy to alleviate the shortage of funds for expressway construction,which accelerates the pace of the construction of expressway transportation infrastructure and injects infinite vitality to economic development.As the fundamental administrative unit of the operation management enterprise,its management and service level decides the capacity for sustainable development.Its benefit and social image is directly affected by the toll collectors' work efficiency,service quality and comprehensive quality.With the updated MTC system,the application of ETC technology and the pilot promotion of differential charging policy,it becomes imperative to improve and promote the toll collectors' comprehensive quality and development ability by using performance assessment.This paper takes toll collectors of the S Expressway Development Company as the research object,for the S Expressway Development Company is the earliest,largest and most well-experienced company in Henan.It uses KPI evaluation theory to research on the performance assessment for the S Expressway Company's toll collectors by literature research,questionnaire survey,discussion research,field visits and so on,adhering to the problem-direction and goal-direction.As the theory support,the paper collects and analyzes data from human resources,performance management,performance assessment and running management of the S Expressway Development Company in accordance with the principle of "theory first and combining theory with practice",which lays the theoretical foundation for carrying out the research.On the basis of theoretical research,the paper grasps the “KPI performance assessment theory” and “S company's development reality” to analyze the situation which the expressway industry is faced with and the questions of performance assessment for the expressway toll collectors.By analyzing its development strategy,toll station function and toll collector post,the paper adheres to the KPI index distribution principle and weight distribution method to improve the KPI appraisal index for toll collectors and formulate the appraisal scheme and safeguard measures,which makes a useful exploration to promote the expressway industry to meet the needs of new situations and reform and innovation.The paper is of a certain practical significance for the S Expressway Development Company to adapt to the situation for structural reform of the supply front of transportation industry and carry out the "the second-time undertaking” strategy.By the KPI performance assessment,it can guide the general expressway grass-roots staff to actively and consciously participate in the process of reform and development of the company.Especially for the toll collectors,it can make them to unite the individual quality promotion,career planning with the development of the company.It also provides a theoretical analysis and case reference for the transformation and development of the expressway companies,which will make a positive contribution to improve the company's performance,achieve its strategic target and construct the modern transportation.