Research On Improving The Commuter Passenger Transport Servcie Quality Of Lanzhou Petrochemical Branch Passenger

As enterprise staffs living level improved,they face much more choice for commuting transportation tools.Accordingly they will have higher request for commuting transportation service and begin to care much more commuting transportation quality.Lanzhou petrochemical branch passenger can survive or not as Lanzhou petrochemical company's subsidiary,which will be demonstrated from following factors,for example,how to improve commuting transportation quality,how to improve passenger's user experience.These factors will also show up commuting transportation company's value.Firstly,we analyze what problems face in commuting of Lanzhou petrochemical branch passenger.Combined with enterprise commuting features and passenger service practice of Lanzhou petrochemical branch passenger,through the combination of questionnaire,expert advice and the literature method to get real request from passengers based on passenger commuting physical request;to establish performance index based on sevrqual model and the analytic hierarchy process(AHP)method to determine the index weight of.Following to identify all departments and daily processing which exert influence on service quality based on full quality control system then to build up commuting transportation passenger tech index system through quality & function unfolded thesis.In the end,relying on “house of quality” model,this thesis is to find the weak point which exist on commuting transportation service through comparison of Lanzhou petrochemical branch passenger commuting passenger satisfaction evaluation configuration and user experience expectation,through classification of the development to improve the quality of commuter passenger service quality program,and implemented one by one.Purpose is to improve commuting transportation service quality and further improve the satisfaction from staffs then make sure staffs has equal user experience and then show up the value of commuting transportation companyThrough the quality function deployment into enterprise commuter passenger service,showing a new tool for the enterprise internal employee commuter passenger management,provides a powerful reference for enterprise how to promote employee commuter passenger service quality.