Research On Optimization Of Employee Performance Evaluation System Of Bank Of China ZZ Branch Based On Balanced Score Card

As China's economy enters a new normal and the country's gradual opening up of financial markets,the pressure on the four major state-owned banks is also increasing year by year.Over the years,commercial banks have been working on various strategies to improve business performance,and the performance appraisal system based on scientific assessment methods has become the common choice of all commercial banks.Although many banks have built their own performance appraisal systems,Its traditional performance management concept has become ingrained,leading banks to pay more attention to short-term financial indicators than to non-financial indicators of growth.Such a quick and profitable management method will greatly reduce the bank's development potential and will damage the bank's own long-term interests.As a recently emerging strategic management tool,the Balanced Scorecard will be introduced into the commercial bank assessment system,which will benefit the bank.The Balanced Scorecard starts from the financial dimension,the internal process dimension,the customer dimension and the learning and growth dimension to manage the performance of the enterprise,combines the bank's actual operating conditions,development prospects and strategic objectives,and finally achieves the purpose of optimizing the assessment system.The main idea of this paper is to use the relevant theories of performance appraisal as a guide,comprehensively use the assessment methods such as balanced scorecard and KPI,and analyze the evaluation system of ZZ branch of Bank of China by means of literature analysis and statistical analysis.On the basis of accurately grasping the problems of excessive attention to financial indicators and unreasonable index system in the performance appraisal of the ZZ sub-branch,the paper points out the feasibility and necessity of the balanced scorecard in the performance appraisal of the Bank of China ZZ branch.At the same time,combined with the strategic objectives of ZZ branch and the setting of existing assessment indicators,the performance evaluation index system based on balanced scorecard is established.Finally,the implementation of the performance evaluation system of the balanced scorecard of the ZZ branch is proposed.The research shows that the problems in the performance appraisal system of the Bank of China ZZ Branch are mainly due to the low recognition and participation of the performance appraisal organization process,the lack of scientific performance appraisal content and index design,the insufficient feedback of performance appraisal results,and the performance appraisal results.The cause of the analysis of the problem is mainly due to insufficient,the evaluation indicators and the rationality of the weight setting are controversial,the evaluation results are not accurate,and the application of the evaluation results is not scientific.In view of this,based on the four dimensions of the Balanced Scorecard,combined with the KPI,the specific index system and weight are designed.Since the employees mainly deal with the depositors,the KPI indicators for their financial dimensions are mainly the credit business technology equipment asset integrity rate.The customer dimension is mainly the customer retention rate of the branch credit business,the customer satisfaction of the credit business,the market share of the credit business,and the new customer development rate.The internal process dimension is mainly the financial indicators compliance rate,per capita profit rate,credit business technology equipment renewal cycle,regional(space)financial index four indicators.The learning and growth dimension is mainly the two indicators of training plan completion rate,employee retention rate and human capital return rate.At the same time,the organization,process and implementation of performance appraisal of ZZ sub-branch were optimized,and the feedback and application mechanism of performance appraisal results were put forward.The performance appraisal system of Bank of China ZZ Branch was proposed from four aspects: organization,system,personnel and culture.