Research On Performance Management System Optimization Of M Communication Company Customer Managers

All operations and management in an enterprise are performance-oriented.Performance management is a key link in the human resources field.The main purpose is to improve the overall operational efficiency of the company,improve the work level of employees,and motivate employees.To ensure the steady realization of the company's overall strategic goals.Therefore,it is very necessary to establish a relatively complete performance management system.As a leader in the industry,M Communications is facing a major transition period.In addition to strengthening 5G network construction and 4G network support,it also needs to expand new customers and group customers,maintain customer retention and stock value,and develop the development of mobile Internet+.In terms of customer retention and expansion,we must also invest a lot of energy and financial resources.In such a fierce competitive environment,I feel deeply worried about internal and external problems,adhering to the concept of "Beyond the outside world",deeply analyzing all aspects of the company and discovering that there are still many defects in the management and incentives for customer managers,especially customers.The manager's performance management system is not perfect enough and needs to be further optimized and improved.A well-established customer manager performance management system can motivate employees and further create value for the company,so that the company can better stand in the industry.This paper will start from the perspective of“improving the level of individual performance and then improving the level of company performance management”.Under the guidance of performance management theory,this paper focuses on the detailed analysis of the current situation of the relatively large-scale client manager performance appraisal system in the company:first consulted The relevant theoretical literature of the performance management system,clearing the key process of the performance management system,the practical tools of performance evaluation,etc.,laid a very solid theoretical foundation for the establishment of M communication company's performance system;secondly,the performance of M communication company customer manager Analyze the status quo of the assessment,through the field interviews with the customer manager,understand the actual demands of the customer manager,find out the problems existing in the current performance management system;Finally,apply the performance management tools,reorganize the design performance architecture plan,and explore the target decomposition and Setting,performance implementation and management,expected results and results application,performance management system guarantee feedback mechanism,re-establishing a new customer manager performance management system that is more comprehensive and contributes to the company's development.The completion process of this paper inquires a large amount of background information and literature works,and deeply explores and effectively sorts out the ideas and appeals of customer managers.In the process of implementation,understand and solve problems,continue to improve the performance management system of customer management personnel,and strive to improve the level of management performance management;thereby improve the advantages of M communication companies to obtain more resources,better respond to industry competition.