Optimization Of J Bank Call Service Center Recruitment System Based On Competency Model

In recent years,the financial call service centers have become more and more in the market,and the competition for talents among enterprises has become increasingly fierce,by the government,enterprises,associations,experts,the media and society's wide attention.Because of the huge demand for human resources in enterprises,the existing mode of recruitment is still based on the subjective judgment of the selectors.This selection method will increase the loss of new employees,and also increase the cost of selecting and employing personnel,which is not conducive to the development of enterprises.The concept of competence was first proposed by David mcclelland(1973).After years of evolution,it has been applied to many enterprises all over the world.The theory part of this paper mainly introduces the concept of recruitment and competency,elements and the current application of competency model.In this paper,J Bank Call Service Center is taken as the research object,through literature review,field investigation,questionnaire survey,data analysis,and combining the characteristics and construction methods of competency model,this paper analyzes the problems and the reasons of the call center recruitment system of Bank J,and optimizes the call center recruitment and selection system of Bank J under the guidance of the competency theory.In the last part of the paper,the author summarizes the research results and contributions,and also describes the shortcomings of the study and the prospects for the future.