Study On Factors Analysis And Evaluation Of Employee Satisfaction In High-tech Enterprises

In the 21st century, the human has entered an absolutely new economic era which is dominated by knowledge. Represented by new energy technology, new material technology, network communication technology and biotechnology, high-technologies are impelling the human entering the knowledge economy time from the post-industrial period. The traditional industrial economy,which is characterized by large consumption of raw material and energy, is gradually losing its former prosperity. The new economy based on knowledge has showed its vitality and its extra-ordinary charm. High-tech industry which is closely related with knowledge society, has become the commanding height of industry pursued by developed countries. People are taking activities in production, updating and application of knowledge at an unprecedented speed by using all kinds of modern manufacturing techniques, such as modern information, communication and electronic technology. And high-tech industry is the most important carrier in these activities. Knowledge can't emerge and be applied without qualified employees. As diagnosis and evaluation criterion of organizational management, staffs satisfaction plays an important role in helping organization to diagnosis, affecting the organization's future performance, ensuring their mental health and raising their work quality. Attaching importance to staff's satisfaction and managing employee satisfaction scientifically and effectively have become important content and mean of the management in high-tech industry.Based on the data of the high-tech enterprises, this dissertation analyzes employee satisfaction influence factor index system by empirical research. Searching for the key factors that influence employee satisfaction in high-tech enterprises can improve employee's enthusiasm, initiative and creativity, and then promote the improvement of the organization's performance. Then enterprise can evaluate employees'satisfaction from these points. From the view of psychology, management as well as sociology,the author establishes an analysis model of employee satisfaction in high-tech enterprise and analyzes the factors that influence employee satisfaction by interview and questionnaire, for the sake of looking for the source of satisfaction. The author carries on quantitative analysis of the data from questionnaire, finds out the various elements impacting on employee satisfaction, and then offers the theoretical basis for the effective management of satisfaction.The main research content including:(1) Based on the through paper review, research and analysis, the dissertation establishes a theoretical framework for influence factors assessment of staff's satisfaction in high-tech enterprises. The uniqueness of employee satisfaction in high-tech enterprises is different from that in other kinds of enterprises. So, it is impossible to copy the existing and related studies. Instead, the dissertation proposes a relevant basic theoretical framework on basis of previous research and the reality of high-tech enterprises. Besides, the dissertation analyzes the relationship between the variables in this framework, in order to supply a reference for high-tech enterprises to improve in the practice of employee satisfaction.(2) By the means of semi-structure interview with executives in high-tech enterprises, the author communicated with the interviewee relatively open in a limited time, and got as much information as possible about the employee satisfaction influence factors in high-tech enterprises. Then, the author puts forward a series of assumptions of the relationship between the variables by referring the literature and combining it with interview. At last, the author builds and enriches influence factors measurement scale of employee satisfaction in high-tech enterprises through the social survey.(3) By analyzing the data collected from the questionnaire in a large scale through a variety of ways, the author builds a structural equation model by using LISREL8.72 statistical software program, which makes the impact path of each factor clear, and explores the mechanism and the impact path of staff's satisfaction in high-tech enterprises.By using SPSS15.0 Statistical software program,the author finds out the relevant elements which have a significant effect on employee satisfaction in high-tech enterprises, and builds influence factors assessment model for employee satisfaction in high-tech enterprises.The dissertation is divided into eight parts to set forth employee satisfaction influence factors assessment system in high-tech enterprises. Part one is the introduction. Part two is the literature review.Part three is the research on the influent mechanism of employee satisfaction in high-tech enterprises.Part four is the concept model construction of employee satisfaction influence factors in high-tech enterprises.Part five is the design of empirical research on employee satisfaction in high-tech enterprises.Part six is the result of employee satisfaction in high-tech enterprises.Part seven is strategies to improve influence factors of employee satisfaction in high-tech enterprises.Part eight is the conclusion and prospect.The main innovations are:1. The influent mechanism of employee satisfaction, is systematically studied. The system assessment process is proposed on the basis of the three points of domestic current research on employee satisfaction at home. According to research results at home and abroad, the research supplies the specific guidance on the complex running process on employee satisfaction factors assessment in high-tech enterprises which is lack of systematic research. By using the basic model of organizational behavior "motivation-behavior-results", this study analyzes the influent mechanism of employee satisfaction from the perspective of system analysis and keeps abreast of the composition and operational mechanism of the various elements of the system to find the key of evaluating and take the targeted research.2. An influence factors index system of employee satisfaction in high-tech enterprise is constructed. It is found, after a study, that the existing construction of employee satisfaction index system is relatively simple. At the same time, the selection and classification of some aspects of their fitness has to be further studied. A more comprehensive assessment of employee satisfaction index system in high-tech enterprises is built on the basis of the findings of the influence factors of the employee satisfaction at home and abroad, by adding new factors, amending the sub-levels, adjusting the association factor and combining with high-tech features of employee satisfaction.3. The direct effect model and intermediary effect model,which influence employee satisfaction of high-tech enterprises are proposed.lt points out that some factors not only affect directly the effective assessment of employee satisfaction in high-tech enterprises, but also have the structural relationship existed among them, and all of them both act on the employee satisfaction together, such as corporate image,corporate culture,the work itself and the working environment,career development,role satisfaction,work return,organizational citizenship behavior.The previous studies on the structural relationship between factors are not to make a more detailed discussion, which may lead to a misjudgment of the relative importance of these factors.4. The achievement on the classified field of high-tech enterprises is acquired. The study investigates staff in high-tech enterprises specifically and classifies and expounds the direct factors and mediating factors of survey data which impact assessment of employee satisfaction. Then conclusions in specific industry are made. The study solves the problem that most of the studies at home and abroad analyze the employee satisfaction only in the general level and expands the classified theoretical basis in this field.