The Relationships Between Social Network Properties Of Company's Employees And Interpersonal Citizenship Behavior

Social network theory emphasized social relationship, the content of social relationship and social network structure to the explanatory of social phenomena. Interpersonal citizenship behavior (ICB) could enhance organizational performance and more important thing was that it was regarded as the"lube"of organizational functioning to reduce the rub among all"organizational parts"and consequently facilitated the improvement of organizational effectiveness. Social network theory considered the behavior of the actor was influenced by his social network. Thereby, this research tried to study the relationship between social network and ICB, especially to explore the influence of Social network properties on the employees'ICB.Based on the culture of our country, this research modified the questionnaires by Item-Analysis, Exploratory Factor Analysis and Confirmatory Factor Analysis, then analyzed the data of two kind companies, labor-intensive and knowledge-intensive, through social network analysis, relevant analysis and Hierarchical regression analysis, the result favored our research hypothesis. The conclusions were as follows:1 ICB included two dimensions: person-focused ICB and task-focused ICB. These scales had good level of reliability and validity.2 Relevant analysis showed that there exist remarkable relevance between ICB and different social network centrality. It differed in different kind companies.3 The result of Hierarchical regression analysis showed that job satisfaction played the moderate variable between ICB and social network centrality in knowledge-intensive enterprise, and turnover intention played the moderate variable between discussion social network centrality and ICB in labor-intensive enterprise.