The Issues And Countermeasure Of Macao Government Portal Website Construction

Government Portal Website (GPW) is the core development and enhancement to the government electronic services. It is also an opportunity from the government to provide services to the society, basically facilitating the interaction between the public and the government. The achievement of the construction and development of the GPW is directly related to the knowledge of electronic services. The immaturity of this function could affect the management and services'quality and standard. Macao has already been returned for more than 10 years and the GPW has already been under service for 6 years. Even though the website's contents and service has been increased, its usage is still at the very minimum. This problem does not only lies on the poor online management ability, but also the thoroughness of online contents. At the same time, comparing the usefulness of this resource to other developed countries, this utility still need a lot of improvement. Due to this, the expectation from the public has been negatively impacted.This article is divided into 4 parts. The first part provides a background summary of this research, including both domestic and foreign concepts and limitations. The main focus of this section is to provide the GPW's ideal, functionality, essential features, project development and requirement background. The second part is showing GPW's characteristics, developments phase, outline its goal and introduces Macao's present policy on E-government, including the main use of GPW, organization platform and the services that it currently provides. The third part provides a thorough analysis of Macao's current E-government and GPW, comparing this policy with other matured countries, and describing the problems and the inefficiency of this policy. The forth part provide suggestions and strategies that can improve or resolves the issues and problems that this policy currently faces. From the original goal that the GPW has stated, the online service is to facilitate, speed up and increase the quality of the services the government provides.After thorough analysis of numerous references and theories, issues that Macao's GPW faces during its development phase, the strategies for E-government policy, discussion of current online services problems, and comparison of successful foreign website/government, this article propose concrete and optimized strategies and suggestions that can promote Macao's E-government policy's development, creating a better online service for the public.