Business Process Reengineering is a new management theory , which has been born in the 1990s. It is held in high esteem by circles of theoreticians and business.The thesis introdues the background of BPR , Steps of reengineering and the present courses of study of BPR. Based on BPR, step up a new concept of BPR of socialized service with the case study of BPR of electricity utility project for customer , that is , to reengineering the service process supplied by power supply bureau, power technology and engineering company , design company , tender center construction enterprise , suppliers of materials and equipments inorder to supply satisfactory service for customers . Suggest an organization reform plan of power technology and engineering company. For information construction design the information process of electricity utility project for customer. |