Outsourcing Decision Assessment-a Case Study Of Chinaunicom Hebei Branch Network Optimization Outsourcing

Study objective:outsourcing has become a global business development trend, when enterprises face competitive challenges, and excellent outsourcing supply manufacturers, suppliers can use all the resources, so that enterprises can focus on their core functions and capabilities, improve production, profitability, reduce costs, increase enterprise competitive advantage. Outsourcing has become a trend, It has become the future direction of enterprise development. At present, with the background of the communications industry to administration gradually strengthened, cost savings for the enterprise to enhance the competitiveness of enterprises, the inner core technical service outsourcing project scope has expanded trend. This paper aimes at foreign package industry relevant professionals to conduct research, to the communications industry and technical service outsourcing provider of choice find out a practical method.Research methods:This paper through foreign package related literature, summarizing, subcontractor selection involves theory review, summarized, extracted in the outsourcing activities, generally considered the key factor and level chart, then through the communication industry expert interview method, the related key factors modify, the key factor is more suitable for communication technology services industry characteristics, while the formation of AHP questionnaire. Then, combined with the analytic hierarchy process AHP questionnaire results, computing communications mobile network optimization technology service outsourcing provider evaluation index weight, eventually forming the right mobile network optimization service outsourcing evaluation indicator model, finally through the actual case to verify the model practicability.The study found:Although outsourcing behavior involved in various industries, from the literature point of view, different enterprises in the selection of outsourcing business is the main focus, key factor with similarity. But different industries, for each of the key factors attention (the weights given) vary greatly, even though the same industry in different periods, the focus is not the same. Therefore in vendor selection mode of industry technology, must be based on their own characteristics and current period the focus of targeted research. The study of theory and practice through validation are as follows:1, China’s mobile network optimization service outsourcing, the outsourcing service provider in the business reputation, experience, technical ability, management ability, support, service quality six factors, and contains the final results, process control, price and other twenty-nine indicators of evaluation, can realize the optimization of mobile networks services the comprehensive strength of a comprehensive, effective evaluation.2, a comprehensive and effective mobile network optimization outsourcing service provider evaluation system, which can not only effectively evaluation, selection of outsourcing service providers, the follow-up work is performed and the results, play a very good protection function.Practice implications:communication technology services outsourcing is a very complex and accompanied by a variety of risks in business process, these risks include:can provide timely completion of risk, can guarantee the quality of service of risk, cost risk control and so on.. Therefore the establishment of a set of systematic operable contractor selection and evaluation theories and methods, which is of great theoretical and practical significance, the traditional ideas and the present reality is generally considered in the selection of outsourcing service providers, price played a key role, but from a professional research results. From the results of the study:in the evaluation of outsourcing service providers in the six factors of service quality, its weight is0.3477, the total weight of34.77%. The second important items were technical capacity (weight0.2176), management (weight0.1695), support capacity (weight0.1355), business reputation (weight0.0694), experience (weight0.0603). The survey results, enterprises look to outsource business mission and strategies needed to achieve a good quality of service as the goal, and constantly improve the service quality, the result can be used for the current communication technology services outsourcing management for reference, can also provide reference for the practical work.Study limitations:the study in the sample selection, as a result of manpower, time constraints for River Provincial Communications industry technical services outsourcing survey; as the respondents itself or other reasons, part of a questionnaire does not recover in time; this study sample size has increased space; this study collectes questionnaire data only for a time information, not consider in the enterprises in the selection of outsourcing enterprises, whether to change over time and vary; respondents subjective fill factors, likely caused by the questionnaire analysis unit has the error, it is more difficult to master a interference factors.