The Scheme Research Of Customer Manager’s Performance Appraisal In SM Rural Commercial Bank

As we know that the bank belongs to service industry and the competition between the different banks is human resources. The most important key of human resource is performance appraisal. For example, the state-owned banks and foreign banks have given much higher pressure on the rural commercial banks those years, so the experienced professional staffs in the rural commercial banks will flow to the state-owned banks and foreign banks because of better benefits, management and work atmosphere. The rural commercial banks will try their best to recruit the experienced professional staff and train and retain them in order to achieve a breakthrough in this situation. So the research of customer manager’s performance appraisal on SM rural commercial bank is particularly important.This paper is based on customer managers’performance appraisal issues and solutions of the major state-owned banks/foreign banks and the actual situation analysis of SM rural commercial bank. This paper describes the research of customer manager’s performance appraisal on SM rural commercial bank in six chapters.The first chapter mainly introduces the background of the research and the research idea s. The second chapter mainly focuses on the theoretical foundation of this paper. The third chapter mainly introduces the situation and analysis of customer manager’s performance appraise in SM rural commercial bank from3aspects(the current appraisal scheme of performance management, the current evaluation index, the issues of current appraise scheme and the reason classification)according to the economic situation of SM county. The forth chapter mainly focuses on the design of customer manager’s performance appraise scheme in SM rural commercial bank. We can get the optimization idea of customer manager’s performance appraisal system from some aspects, for example, KPI, performance mechanism, performance system, performance appraisal system.The fifth chapter mainly tells us the protection methods of performance appraisal. And the sixth chapter gives the summary of this paper.