Research On Satisfaction Evaluation Basic Public Services

Public services, is the21st century the core values of publicadministration and government reform, including strengthening theconstruction of urban and rural public facilities, develop education,science and technology, culture, health, sports, such as utilities, forthe social public to participate in the activities of social economy,politics, culture, etc.30years since reform and opening up, along withthe improvement of market economic system, political system, constantlyperfected, public participation consciousness constantly strengthen, therole of the government from "paddle" into "guys", continuously optimizeadministrative institutions, government service concept constantlyadjust and improve. Basic public services are recognized by the public,the public satisfaction is high and low, directly related to thegovernment image in the eyes of the public, the effectiveness ofgovernment’s work and the social harmony and stability. At the same time,to evaluate the public service satisfaction, in turn, can promote thegovernment to provide public service related work.Shanghai as a basic public services in China to carry out a good city,select one of the areas of basic public service satisfaction research, has certain representativeness, for the national basic public servicesatisfaction assessment also has reference significance. Xuhui districtas a community affairs accepts the service center of the second-largestarea, both in the old village populated streets, also include the newlining the streets of community, including in urban-rural fringe of thetown, more so strong representative and research significance. Also,Xuhui district, the characteristic of community affairs accepts theservice center.Basic public service satisfaction evaluation research, which isbeneficial to our country the establishment and perfection of basic publicservice satisfaction assessment system; Be helpful for the government tounderstand the public demand, improve public services, improve publicsatisfaction; Is an important platform of public participation in socialmanagement. Is conducive to better solve the problem of the focus of publicattention, promote the construction of a harmonious socialist society;To improve the government’s ruling ability.This article applies the method of combining qualitative andquantitative study. The first chapter is introduction. which includingthe research background, research significance, research contents,research methods, technical route, and the paper innovation points. Thesecond chapter expresses the basic theory of public service satisfactionand research review, including the theory basis and practice research.The third chapter, the grass-roots public service satisfaction evaluationsystem building. Including the basis of establishing evaluation indexsystem, the principle of evaluation index selection, selection ofevaluation methods, evaluation system build results. The fourth chapter,Xuhui district community affairs accepts the service center of the publicservice satisfaction empirical analysis. Including the Xuhui districtcommunity affairs accepts the service center introduction, questionnaire design and processing, data collection and processing, the evaluationresults. The fifth chapter, the policy Suggestions to improve basic publicservice satisfaction. Includes summary, research limitations andoutlook.