Study On The Evaluation Of The Internet+Government Service Satisfaction And The Promotion Path Of Hebei Province

With the development of Internet technology,information has been spread rapidly between the government and the public,which not only gives citizens more access to information,but also enables the government to use Internet technology to provide services to the public."Internet government service" is born from this.The government will make some public service content available and available to the public through the Internet.The advantages of the new public service mode of "Internet government service" are considerable from the point of view of practical effect,that is to say,the public can save a lot of time and energy of participating in government affairs activities;Second,with convenient Internet technology,the overall efficiency of the government will also be To achieve a very significant improvement.However,from the current point of view,many scholars are not involved in these aspects of research.Therefore,it is necessary and valuable to study which factors will affect the public satisfaction with this model.On the basis of combing the relevant documents of "Internet Government Service" and combining the characteristics of the application development of "Internet Government Service",this paper constructs the initial model of influencing factors of "Internet Government Service" public satisfaction in this paper.The model selects six influencing factors,including: government image,perceived ease of use,perceived risk and so on;there are also four demographic variables,that is,gender,age,education and occupation.The research hypotheses of this paper are as follows: government image,perceived ease of use,perceived usefulness,perceived reliability,perceived quality,and service awareness have a positive impact on Internet administration service.The four demographic variables will also have an impact on the public satisfaction of Internet government service in Hebei Province.In this paper,we use SPSS22.0 software to quantitatively analyze the data we have,the main analysis methods are factor analysis,correlation analysis,regression analysis.Through empirical analysis,it is found that government image,perceived ease of use,perceived usefulness,perceived reliability,perceived quality,and service awareness have a significant positive impact on public satisfaction.Demographics have nosignificant effect on the public satisfaction of Internet government service.According to the final research conclusion,we can get four enlightenments,constantly improve the mechanism of subject participation,strengthen the credibility of the government to maintain the image of the government,and provide service to the needs of the public.We will strengthen the construction of the response mechanism.The conclusion of this paper innovates the model of influencing factors of public satisfaction of "Internet government service" to a certain extent,and provides some achievements for related research.In order to promote Hebei Province "Internet government services" level has positive significance.