Research On Motivation Problems And Countermeasures Of Konwledge-based Employees In CX Center

Talents as the first resource to promote the development of knowledge economy has become a social consensus,knowledge,technology and information in the knowledge of composite talents more playmaker important source of competitive advantage,therefore the excellent talents,attaches great importance to using leave problem,including reasonable effective incentive mechanism is the release,can activate the excellent talents,ability at the core of the key,so the thesis research has focused on constructing the scientific,reasonable and efficient knowledge workers incentive mechanism has important theoretical and practical significance.Research mainly adopts case study method,in order to CX center as the research subject,research how to build a scientific and efficient in the process of transition of knowledge staff incentive mechanism and put forward corresponding countermeasures,in order to solve the knowledge composite low employee motivation and satisfaction,continuous higher common problem of turnover rate,to better attract,retain and motivate the core talented person,has provided the new mentality for the optimum path of organization of human resources system.The thesis mainly consists of six parts: the first part elaborates the research background and significance,proposes the main body structure of the paper,sorts out the research status at home and abroad,and further defines the concept,characteristics,needs and influencing factors of knowledge-based employees.The second part is mainly literature review,which systematically reviews organizational motivation theory,employee motivation theory and knowledge employee motivation theory to lay the research foundation of this paper.The third part takes CX center as the empirical object,through sampling group interview and questionnaire survey,to understand and explore the current incentive status and identify 22 incentive factors that have significant influence on employee satisfaction.The fourth part is mainly a case study,focusing on the current situation,problems and main causes of CX center's knowledge-based employee motivation.The fifth part is mainly the strategy research,which proposes five incentive principles,and proposes solutions from the three aspects of organization,team and individual,including performance management,career planning,salary system,training system and corporate culture construction.The sixth part consists of the conclusion,references and acknowledgments,summarizes the research conclusion,proposes the next step of research construction,and offers the help of tutors and related personnel for this subject.CX center based on the basic level,based on the current situation of the incentive mechanism for deficiencies,to inspire their innovative thinking and work motivation as the purpose,to explore a set of scientific and efficient knowledge staff incentive countermeasures,in order to provide effective human resources for the center system optimization,CX center can not only improve the current existing problems,and can give other research consultancy,providing a reference.