Satisfaction Index Model In Full-time Professional Degree’ Education Service

In recent years, professional degree education has cultivated a group of senior professionals, and has become an integral part of higher education. However, due to its rapidly developing, community people have been concerning about the quality. Therefore, it’s necessary to assess the education quality of professional degree systematically, especially introducing the student satisfaction theory. The reason is satisfaction assessment based on students’perspective not only can understand the needs of higher education stakeholders, but also can demonstrate the serve quality of higher education objectively. This thesis will use student satisfaction theory, take full-time professional degree graduates enrolling in2009as object, and finally give out an satisfaction index model.This thesis starts with building the satisfaction index system of full-time professional degree. Then, combined with the results of "the graduate academic experience and development questionnaires (GEDS)" and some statistical methods such as item analysis, factor analysis and multiple regression, satisfaction index model is carried out. And at the end, based on the index, this thesis did an empirical analysis with the four professional degrees involved in the sample.The main study results is the satisfaction index model in full-time professional graduates’education service, as following:f=-0.019+0.310a+0.200b+0.328c+0.159d+0.358ef represents "overall satisfaction", and a, b, c, d, e represent "academic support services""non-academic support services""mentoring service""curriculum and instruction service" and "student development". From the formula can be easily found descending order of degree of influence on overall satisfaction as "student development""mentoring service""academic support services""non-academic support services""curriculum and instruction service". In addition, the results from the empirical analysis can be seen, the highest quality of education service in four professional degree is Professional Master of Pharmacy, and then followed by Master of Professional Accounting, Master of Education, and Master of Public Administration.